Shipping Policy

Last Updated: March 16, 2026

1. Introduction

At Smartgeargalaxy ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, SmartGearGalaxy.com.

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2. Shipping Destinations

Countries We Ship To:
United States

We are continually working to expand our shipping destinations. Please check back regularly for updates.

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3. Shipping Costs

Domestic Shipping (United States):

• Standard Shipping: Free on all orders

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4. Order Processing Time

Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.

Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

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5. Estimated Delivery Time

Domestic Shipping:

• Standard Shipping: 3–5 business days

Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or other unforeseen events.

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6. Shipping Methods and Carriers

Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers: USPS, UPS, FedEx

LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express

Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.

Insurance: Shipments are insured against loss or damage. Contact us promptly if you encounter any issues.

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7. Order Tracking

Tracking Information: After your order ships, you will receive an email containing:

• Tracking Number

• Carrier Name

• Link to track your package

How to Track Your Order: Visit SmartGearGalaxy.com/track-order or the carrier’s website. Enter your tracking number to view status and estimated delivery date.

Assistance: For tracking questions, contact our customer service team.

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8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery: If your package is delayed beyond the estimated delivery time, contact us at support@SmartGearGalaxy.com or 877-335-6306.

Lost Packages: If tracking shows delivery but you have not received your package:

• Verify the shipping address provided

• Check with neighbors or building management

• Contact us for assistance

8.2 Damaged Packages

Reporting Damage: If your package arrives damaged:

1. Take photos of the damaged items and packaging

2. Contact us within 7 days at support@SmartGearGalaxy.com

Resolution: We will arrange a replacement or refund as appropriate.

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9. Missing Items

Reporting Missing Items: Contact us within 7 days of receiving your package. Provide your order number and details of the missing items.

Resolution: We will investigate and promptly send the missing items or offer a refund.

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10. Return and Refund Policy

Returns: Accepted within 30 days of receipt.

Conditions: Items must be unused, undamaged, and in original packaging. Certain items (e.g., personalized or perishable goods) may not be eligible.

Return Shipping Costs: Covered by Smartgeargalaxy.

Refunds: Processed within 14 days after receiving the returned item, issued to the original payment method.

For more details, please refer to our Return and Refund Policy.

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11. Incorrect Address

Address Accuracy: Please ensure shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages: If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

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12. Contact Information

Customer Service Email: support@SmartGearGalaxy.com
Customer Service Phone: 877-335-6306

Company Address:
Smartgeargalaxy
8735 Dunwoody Place Ste R
Atlanta, GA 30350
United States

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM EST

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13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on the website. We encourage you to review this policy periodically.

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Thank you for shopping with Smartgeargalaxy! We appreciate your business and are committed to providing you with exceptional service.