Return and Refund Policy

Last Updated: March 16, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Smartgeargalaxy website located at Smartgeargalaxy.com ("Website").

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2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: Support@Smartgeargalaxy.com
Phone: 877-335-6306

Address
Smartgeargalaxy
8735 Dunwoody Place Ste R
Atlanta, GA 30350
United States

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

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3. Return Eligibility

Customers in the United States and other supported shipping regions may request a return within 30 days of receiving their order, subject to the conditions outlined below.

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3.1 Conditions for Return

Unused and Undamaged
The item must be unused, undamaged, and in the same condition that you received it.

Original Packaging
The item must be returned in its original packaging with all tags, labels, and included accessories.

Proof of Purchase
A receipt, order confirmation, or other proof of purchase is required.

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4. Return Process

4.1 Initiating a Return

To start a return:

Contact Customer Service

Email us at Support@Smartgeargalaxy.com or call 877-335-6306 within 30 days of receiving your order.

Please include:

• Your order number

• The reason for the return

• Photos if the product is damaged or defective

Return Authorization

After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and return shipping instructions.

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4.2 Preparing Your Return

Package the Item Safely

Securely pack the item in its original packaging.

Include:

• All accessories

• Manuals

• Free promotional items (if applicable)

Include Documentation

Include your order number or return authorization details inside the package.

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4.3 Shipping the Return

• Ship the package within 7 days of receiving return authorization.

• Use a trackable shipping service to ensure safe delivery.

Return Window

The returned item must be shipped within 7 days after receiving return approval.

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5. Return Shipping Costs

For approved returns, return shipping costs may be covered by Smartgeargalaxy depending on the reason for the return.

For change-of-mind returns, customers may be responsible for return shipping costs.

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility

• Item must be unused and in original packaging.

• Return request must be submitted within 30 days of delivery.

Refund

Approved refunds will be issued to the original payment method and may be subject to a 25% restocking fee.

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6.2 Defective or Damaged Goods

Notification

Contact us within 48 hours of receiving the item.

Documentation

Please provide clear photos or videos showing the defect or damage.

Resolution

We will offer one of the following:

• Replacement product

• Full refund

• Store credit (if preferred)

Return shipping costs will be covered by Smartgeargalaxy.

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6.3 Incorrect Product Received

If you receive the wrong item:

Notification

Contact us immediately upon receiving the order.

Resolution

We will:

• Arrange return shipping at no cost to you

• Send the correct product or issue a refund.

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6.4 Product Never Arrived

If your order does not arrive within the expected delivery timeframe:

Contact Us

Email Support@Smartgeargalaxy.com.

Investigation

We will initiate an investigation with the shipping carrier.

If the item is confirmed lost in transit, we will provide:

• A replacement product, or

• A full refund

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6.5 Order Cancellation

Before Shipment

Orders may be canceled for a full refund if they have not yet been shipped.

After Shipment

If the order has already shipped, please follow the standard return procedure after receiving the item.

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7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or personalized products

• Perishable goods

• Intimate or sanitary items (if opened or used)

• Gift cards

• Downloadable software or digital products

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8. Refunds

8.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item.

We will notify you via email regarding approval or rejection of your refund.

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8.2 Refund Processing

Refund Method

Refunds are issued to the original payment method used at checkout.

Processing Time

Refunds are typically processed within 7–14 business days, depending on your bank or payment provider.

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8.3 Partial Refunds

Partial refunds may be issued if:

• The item is returned damaged or missing parts not due to our error

• The return is received after the approved return window

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9. Exchanges

Eligibility

We replace items only if they are:

• Defective

• Damaged

• Incorrect

Request an Exchange

Email Support@Smartgeargalaxy.com.

Shipping Costs

Exchange shipping costs are covered by Smartgeargalaxy when the exchange is due to our error.

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10. Timelines

Return Window:
Return requests must be made within 30 days of receiving the product.

Return Processing:
After we receive and inspect the returned item, refunds are processed within 7–14 business days.

Refund Posting:
It may take additional time for the refund to appear in your account depending on your payment provider.

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11. Legal Rights

This Return and Refund Policy does not affect any rights you may have under applicable consumer protection laws.

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12. Questions and Support

For additional assistance:

Email: Support@Smartgeargalaxy.com
Phone: 877-335-6306

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Smartgeargalaxy

Phone: 877-335-6306
Email: Support@Smartgeargalaxy.com

Business Hours:
Monday – Sunday
9:00 AM – 5:00 PM (EST)

Address:
8735 Dunwoody Place Ste R
Atlanta, GA 30350
United States